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Problem sending and
receiving e-mail
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1. |
My Email is
Not Working. What Should I do?
Please try these self-help steps.
1. Is your website working? Run your browser, type
http://yourdomain.com at your
browser, click on refresh button repeatly/3 times. Can’t see your
web site? Probably your domain could be expired. Please confirm this
at
http://www.hexillion.com /utilities/Domain Dossier / put in your
domain name/whois records/press go button
Registrar of Record: TUCOWS, INC.
Record last updated on 06-Sep-2002.
Record expires on 20-Jan-2002.
Record Created on 21-Jan-1998.
If domain name expired, please renew.
2. Email problem is related to...
A. Email Client (Outlook Express, etc) Problem
Did you check the settings in Outlook Express? Make sure it is
correct, please refer to
Outlook Express 5.0 mail client
i. Sending problem?
Make sure you put in whole/complete email address. Sometimes
when you just click reply button, you may get a bogus email
recipient address.
Were you able to send from other email address/hotmail? Please try.
If you still can’t get the email to go through when using
alternative email account means recipient email address is not
valid. Please confirm this at
http://www.dnsreport.com, type in recipient email address and
mail test.
Note: If you are sending out more than 99 emails within 30
minutes, probably your emails has been detained by our anti-spamming
software. Please send them out in batches or subscribe to our Mail
Relay Services.
Check in http://mail.yourdomain.com:8383/Login
as Administrator to Imail/Administrative Account Options/Domain
Processing Rules. Are you stopping any sender/recipient/domain
or domain emailing activity?
ii. Receiving problem?
When you go to browser
http://mail.yourdomain.com.com:8383, after login, can see
your emails? If yes, then there must be an error in the setting in
your Outlook Express, please refer to
Outlook Express 5.0 mail
client . If setting is correct then please do this next. Goto
Outlook Express/Tools/Accounts/Mail tab/select
Account/Properties/Advanced/Server Timeouts/set it longer, to
3 minutes (max is 5 min). Connectivity Intermittent?
Check in http://mail.yourdomain.com:8383/Login
to Imail/Make Sure Mailbox Not Full/Total Size of all Emails
are not more than 5 000 000 byte (this is a default setting, you,
admin@yourdomain.com can change
the default to your preference).
Check in http://mail.yourdomain.com:8383/Login
as Administrator to Imail/Administrative Account Options/User
Administration/Select Username/Click Display Button/Max Mailbox
Size/Make Sure Setting In Byte (example 5 000 000), not MB!
Check in http://mail.yourdomain.com:8383/Login
as Administrator to Imail/Administrative Account Options/Domain
Processing Rules. Are you stopping any sender/recipient/domain
or domain emailing activity?
iii. Etc problem?
Let us test for you, but please help us first by providing us
answers to these questions…
When the problem started?
Problem with one account or whole domain/everyone’s account?
Is this a delay mail problem? If yes then please send in delay
email headers for us to analyze.
Which is ISP that you are using?
Type of line used?
Undeliverable mail? Send in undeliverable mail notice for
analyze IP address here.
Send in trace route from PC to mail.yourdomain.com Trace route from
sender’s PC to mail server. If possible, send in trace
route from sender’s mail server to our mail server
mail.yourdomain.com too.
B. Web Messenging/Browser (http://mail.yourdomain.com:8383)
Problem
i. Login Problem?
Did you type in your complete email address
yourname@yourdomain.com?
Did you type in the correct password?
ii. Sending problem?
Make sure you put in whole/complete email address.
Were you able to send from other email address/hotmail? Please try.
If you still can’t get the email to go through when using
alternative email account means recipient email address is
not valid. Please confirm this at
http://www.dnsreport.com, type in recipient email address and
mail test.
Note: If you are sending out more than 99 emails within 30
minutes, probably your emails has been detained by our anti-spamming
software. Please send them out in batches or subscribe to our Mail
Relay Services.
Check in http://mail.yourdomain.com:8383/Login
as Administrator to Imail/Administrative Account Options/Domain
Processing Rules. Are you stopping any sender/recipient/domain
or domain emailing activity?
iii. Receiving problem?
Check in http://mail.yourdomain.com:8383/Login
to Imail/Make Sure Mailbox Not Full/Total Size of all Emails
are not more than 5 000 000 byte.
Check in http://mail.yourdomain.com:8383/Login
as Administrator to Imail/Administrative Account Options/User
Administration/Select Username/Click Display Button/Max Mailbox
Size/Make Sure Setting In Byte (example 5 000 000), not Mb!
Check in http://mail.yourdomain.com:8383/Login
as Administrator to Imail/Administrative Account Options/Domain
Processing Rules. Are you stopping any sender/recipient/domain
or domain emailing activity?
iv. Etc problem?
Let us test for you, but please help us first by providing us
answers to these questions
When the problem started?
Problem with one account or whole domain/everyone’s account?
Is this a delay mail problem? If yes then please send in delay
email headers for us to analyze.
Which is ISP that you are using?
Type of line used?
Undeliverable mail? Send in undeliverable mail notice for
analyze IP address here.
Send in trace route from PC to mail.yourdomain.com Trace route from
sender’s PC to mail server. If possible, send in trace route
from sender’s mail server to our mail server
mail.yourdomain.com too.
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Online FAQ
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