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General Information
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Q:
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Why host
with EQhost.com?
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A:
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EQhost.com has
proven to be a reliable web host provider since 1999. To date,
clients from over 35 countries have chosen us as their web host
provider.
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Q:
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How
responsive is the customer support?
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A:
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We provide
24 x 7 x 365 LIVE HELP. As such, all your questions will be
answered immediately. Our team of support staffs are previously
application developer, and with this experience, we are confident
that all your questions will be answered professionally.
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Q:
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Tell me
more about your Data Center and the connection speed.
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A:
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We are a telco
neutral provider. We have three Data Centers hosted at different
location with different backbone. Should for any reason, a Data
Center fail, we would be able to move your server to an alternative
Data Centers within minutes. Our line infrastructure include
1 x 2.5Gbps and 3 x 155Mbps internet connection.
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Q:
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What
distinguishes EQHost.com with other web host provider?
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A:
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At
EQhost.com, we are unique, where we do not only provide web
hosting services, but we provide end-to-end Internet solutions and
our engineers may assist you in troubleshooting your application
problem if any. We provide you with flexible scalability options
where we will grow with your needs. We are committed to
provide you with the latest technology as our Research and
Development Department will continue to strive for excellent and
innovative technology deployment.
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Q:
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What is
your performance guaranteed?
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A:
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We assure you
the following:
- Responsive customer service - 24 hours live help-support, max. 4
hours respond.
- Maximum uptime - Multi Server deployment with 99.9% uptime.
- Highly secured - Daily multiple data backup and firewall.
- Great performance - Load balancing, CISCO equipment and INTEL base
server.
- Reliable - High bandwidth and controlled domain density within a
server.
- Scalable - Full upgrade path from Budget Hosting to Dedicated
Managed Services.
- Guaranteed low resource utilization.
- 30 days money back guarantee.
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Q:
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Who do you
host for?
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A:
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We has always
been focusing on working with clients whom appreciate what after
sales is all about. Many Offshore companies, Multi National
Corporation as well as Public Listed company outsourced their web
hosting services to us. Please write to reference@eqhost.com
for more references.
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Q:
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How
experience is your support team? |
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A:
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Our
support personnel include experienced Microsoft Certified
Professionals and Linux Expert to answer all your network or server
related problems and Software Engineers to assist you in
troubleshooting your script problems.
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Q:
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Are
you a recognized Allaire / Macromedia Hosting Partner? |
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A:
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We
are the first appointed International Value Added Reseller for
Macromedia Cold Fusion Web Hosting Partner . We also host Allaire's Jrun 3.0.
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Service
Information
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Q:
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What are
the range of services you offer?
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A:
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We are a
full service Web Host provider. We provide basic shared hosting
services, complex database application hosting, managed services
include data warehousing, security and firewall implementation, load
balancing, clustering, dedicated server hosting and server
co-location.
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Q:
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Do you
provide support 24 hours a day?
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A:
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Our Support
Team works 24 hours a day and 7 days a week. Please contact LIVE
HELP for your questions.
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Q:
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How
responsive is your after sales service?
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A:
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Please send
you support questions to support@eqhost.com.
We assured you that your problems will be attended and responded
within 4 hours.
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Q:
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What kind
of technical support you provide?
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A:
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Support is
available by web chat and email to help you with your Web site specific
questions.
We encourage our customers in need of assistance to send email to support@eqhost.com
with questions or concerns about their Web sites, as email is the
fastest manner to receive an answer to your inquiries, and it
provides a record of communication extremely helpful in resolving
your problem. Email support is around-the-clock. Technical
emergencies will be addressed first, and support issues are handled
in the order they are received.
PLEASE NOTE: We provide technical support for hosting issues
only - we cannot provide help with HTML syntax, Web site design, CGI
programming problems, database architecture or other issues not
directly related to the hosting services we provide. If you have
questions on how to use your email software (Eudora, Outlook,
Netscape etc.), Microsoft's FrontPage or other third party software,
please call the software manufacturer. Each software maker has
extensive online and phone support that we cannot possibly
replicate, and we must ask you to utilize the infrastructure they
have built for their programs. They are the experts in the software,
we are in hosting, so software questions must be addressed to the
manufacturers. Thank you!
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Q:
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Do
you provide daily backup for my data and my web site? |
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A:
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It
is our responsibility to secure your data by performing a daily
backup.
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Q:
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Do
you provide firewall services? |
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A:
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Yes,
we provide firewall services on request.
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Q:
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I
do not know the procedure to transfer the domain name, will you
proved this service for FREE? |
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A:
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Yes,
we will assist you in the domain name transfer for FREE. On the
other hand, if you do not already have a domain name, we will assist
you to register one.
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Ordering
Information
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Q:
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How can I
sign up?
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A:
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Signing up
with EQhost.com is easy! You may place your order online for
Web Site hosting services at the following address:
https://secure-payment-site.com/eqhost/2g/order.htm
Once you
order is approved and payment is in placed, you will receive a
notification mail from support@eqhost.com
indicating that your account is set up. This email will contain
important account information, such as domain name
transfer/registration time frames, account login information and
links to our support area for help.
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Q:
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How
can I make my payment during sign up? |
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A:
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We
accept payment using major Credit Cards, include Visa, Master Card and American
Express. We shall be accepting JCB and Diners very soon.
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Q:
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How
soon I can start to use my account? |
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A:
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Depending
on the amount of traffics InterNIC currently dealing with,
your site may the registered as early as the same day up to 3 days
after submission. (InterNIC registration and processing can
take between 24 - 72 hours).
Once your account is activated, you will receive an E-mail from
EQhost.com with your relevant account information. |
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