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What is
your payment acceptance?
We prefer
Western Union, as this is the fastest mode
of payment. Bank Wire Transfer or Credit
Card payments are also acceptable. |
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Which
Credit Card do you accept?
We accept
Visa, Master Card and American Express. For
security reasons, you will required to send
us a scanned copy of your Credit Card (both
sides). Please e-mail to
order@eqhost.com
or fax to +603-2031 0263. We will also call
you to confirm the credit card details.
Please remember to include your contact
number with the country code in the order
form. |
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What if I
do not have a Credit Card? Can I do a bank
wire transfer?
If you wish
to Bank Wire Transfer to us, please use the
following:
Vendors:
Acme Commerce Sdn Bhd
Account Number:
514048-140850
Please wire by swift using the swift account
: MBBEMYKL
Bank:
Malayan Banking Berhad
Address:
418-424, Jalan Pudu, 55100 Kuala Lumpur,
Malaysia
Tel: +
603-2145 6626
For faster delivery, please e-mail us the
Transfer Transcript to
order@eqhost.com
or fax to +603-20310263. |
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I need my
server fast. Do you accept Western Union?
If you wish
to remit your payment via Western Union,
please use the following information:
Recipient :
Lim Swee Lit
Address: Lot
17.05, 17th. Floor, Wisma MPL, Jalan Raja
Chulan, 50200 Kuala Lumpur.
Please e-mail to
order@eqhost.com
the following information as required from
the bank.
a) Your first and last name
b) Money Transfer Control Number (MTCN)
c) Location where you transfer the money
from
d) Amount and the currency
e) Secret question and answer (when
necessary) |
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When can I
expect delivery of my server?
At
EQHost.com, we will deliver your dedicated
server to you within within 24 hours after
receiving the proof of your payment. |
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What is
your performance guaranteed?
We assure
you the followings:
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Responsive
customer service - 24 hours live
tele-support, max. 4 hours respond. |
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Maximum uptime
- Multi Server deployment with 99.9%
uptime. |
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Highly secured
- Daily multiple data backup and
firewall. |
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Great
performance - Load balancing, CISCO
equipment and INTEL base server. |
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Reliable -
High bandwidth and controlled domain
density within a server. |
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Scalable -
Full upgrade path from Basic Hosting
to Dedicated Managed Services. |
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Guaranteed low
resource utilization. |
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What are
the sites that are not permitted to host at
your facilities?
Sorry, we
don't allow hosting of adults related sites. |
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Do you
provide a Control Panel for administers my
server?
Control
panel or network appliances can be purchase
as optional items. Our partner for these
appliances includes Ensim, cPanel and Plesk.
A free version of Webmin control panel will
be provided as an alternative. |
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Is there
any discount when I pay 12 months upfront?
EQHost
provides competitive pricing strategy. As
such no prepayment discount is available for
all the services to be rendered. |
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What is
your upgrade path?
You may
upgrade or downgrade your dedicated server
at any time. You will be required to pay the
difference in the setup fee for your current
plan, and the plan you are upgrading to,
should you decide to choose a larger plan.
You will then pay the new monthly fee for
the new service plan that you select.
Changing dedicated server plans may require
system administration fees and/or hardware
modifications. |
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How can I
get started?
If you are
ready to sign up, just
click here,
We will get the server ready for you in 24
hours (provided your payment is approved). |
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